Providing sustainable services in Windhoek
August 01, 2007
Windhoek (Namibia) is the first municipality in Namibia to introduce electronic services to residents, greatly improving efficiencies and reducing waste.
The electronic services, which will include electronic account enquiries, tender submissions and service applications, will be available via the internet and from self-service kiosks or portals to be set up at strategic locations.
“The project will make Windhoek the first municipality in Namibia to introduce electronic or e-service in Namibia”, said Mayor Matheus Shikongo at the signing agreement with a local software provider. “Public administrations, including municipalities are challenged to improve efficiency, productivity and services”, he went on to say.
The electronic service will eventually replace the entire municipal management system for Windhoek.
Windhoek is one of 32 local governments in Africa that are currently Members of ICLEI – Local Governments for Sustainability. For more information on ICLEI and its activities in Africa, please visit www.iclei.org/africa.
Source: “Windhoek City First on E-Service”, The Namibian, 17 July 2007