ICLEI Local Governments for Sustainability
About ICLEI
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Service Level Benchmarking for 6 satellite towns completed by ICLEI SA
The 6 satellite towns which were introduced into the ambit of the SLB by GIZ were introduced to the concept of SLB at a meeting organized in Delhi on Service Level Benchmarking in September 2010 at the Ministry of Urban Development in Delhi along with the national project coordinator, GIZ and ICLEI SA.

During the meeting, the cities were provided with the SLB questionnaire and requested to send the first draft of the format to ICLEI SA. This draft once collected was verified and finalised by ICLEI SA through site visits to each of the cities. The finalized data has been signed and ratified by the city corporations and submitted to the Ministry.

Hosakote
The ICLEI SA team visited Hosakote for four days on 2nd December 2010. The team discussed with the concerned officials of the various departments, core team members and verified the draft questionnaire of Hosakote.

Rajarhat New Town
ICLEI SA team visited Rajarhat New Town for four days on 24th November, 2010. The team had a discussion with the concerned officials of WBHIDCO, NKDA and PHED. A 5 member SLB Core team was also formed in this visit that would be accountable for the data collection and verification. Further, data collection and validation was done and subsequently the data was finalized and the signed by the officials. A site visit to Water treatment Plant, Water testing laboratory was also planned in this visit.

Sanand
ICLEI SA team visited Sanand, the satellite town of Ahmedabad on 20th December, 2010 for two days. During the visit, team had discussion with the core team members and other concerned officials wherein they finalized the data that had been sent previously to ICLEI SA.

Sriperumbedur
The field visit to Sriperumbedur was made in the first week of December, 2010 by the ICLEI SA team where they met with the officials of the concerned departments and verified the data obtained and finalized them.



Vasai Virar
The first field visit to Vasai Virar was on 27th October, 2010. The ICLEI SA team met the concerned officials from various departments and briefed them about the Service Level Benchmarking Project. Core team members were formed.  The second visit to Vasai Virar was for 3 days from 1st December, 2010 where the missing data were collected after discussion with the officials and verified. Further, a field trip to their Composting plant maintained by Hanjer biotech was also organized.

Vikarabad
ICLEI SA made first visit to Vikarabad for two days on 12th October, 2010 wherein the concerned officials were introduced to the project and familiarized with the data collection process. The Core Team was formed and made responsible for the data collection from various departments. After the first draft of the data was collected, it was verified and finalized on the second visit on 2nd December, 2010.
Second City Visits under SLB programme
ICLEI SA made second visits to the cities of Tirupati and Varanasi for collation of data for SLB project. The TMC and VMC had already submitted a first draft of the data as per the questionnaires of MoUD circulated to them by ICLEI SA. The concerned officials from the departments of Solid Waste Management, Water Supply, Sewerage and Revenue were met with and discussions were held to collect remaining data and verify the data submitted as per the suggested format. Officials at the corporation were supportive and cooperative to take out time and give data that was available to them. The data collected from the corporation would define the indicators and help in preparing Information System Improvement Plan (ISIP).
New cities under SLB
6 new cities have been included in the Ministry of Urban Development programme on Service Level Benchmarking of cities. The cities are:
  • Hosakote
  • Vikarabad
  • Sanand
  • Rajarhat-New Town
  • Sri Perumbudur
  • Vasai Virar

ICLEI – SA is carrying out the work of collection of baseline information in all six cities with support of GTZ. As in the previous SLB cities, ICLEI – SA will assist the cities to operationalise Service Level Benchmarks in the areas of Water Supply, Waste Water Management, Drainage and Solid Waste Management as identified by the MOUD.
New Cities under SLB
3 new cities – Kochi, Tirupati, and Varanasi- have been included in the Ministry of Urban Development programme on Service Level Benchmarking of cities. ICLEI – SA is carrying out the work of collection of baseline information in all three cities with support of GTZ.

As in the previous SLB cities, ICLEI – SA will assist the cities to operationalise Service Level Benchmarks in the areas of Water Supply, Waste Water Management, Drainage and Solid Waste Management as identified by the MOUD. This would include:
  • Collation of data as per stipulated formats for input into the SLB Data Book
  • Preparation of Information Systems Improvement Plan and Performance Improvement Plan.


At the request of the Ministry of Urban Development, each city has formed their core teams and are in the process of collecting information on the status of their basic services within the municipal corporation.


Site visits:
Tirupati: The first visit to the city of Tirupati was made on 13 – 14 July 2010. The team from ICLEI – SA met with the Municipal Commissioner, Ms. M. Janaki and the core team from the municipal corporation. An Orientation Workshop on Service Level Benchmarking for the ULB officials was organized at the Municipal Corporation of Tirupati. The team presented the programme of SLB, giving an idea of the entire programme and discussed in detail the first step of collection of basic information in the SLB questionnaires to be completed by the municipal corporation. ICLEI representatives met each departmental heads and respective officers of Water Supply, Sewerage, Strom Water Drain, Solid Waste Management and discussed individually on the questionnaires and explained step wise on the information that needs to be captured and validation of the same. The ULB officials were asked to submit the first draft by 1st week of July.

Kochi: The Initial Kickoff meeting on SLB was conducted in Kochi on 15th July 2010 at Corporation of Cochin, Council Hall at Kochi to discuss MoUD & GTZ Initiatives in conducting SLB study at Kochi in the presence of the Hon. Mayor, Prof. Mercy Williams, CoC, Mr. Baby Antony, Addl. Secretary, CoC, Mr. M.K. Sashindran, Corporation Engineer, CoC and other officials of CoC along with ICLEI – SA team and representatives of GTZ ASEM. The consultants briefed the gathering on the SLB exercise of MoUD and discussed the various indicators for each basic urban service. The questionnaires for SLB data collection processes and formulation of the Core Team were discussed with the ULB officials.

Varanasi: The first visit to Varanasi was conducted on the 20 and 21st of July. ICLEI SA representatives met with the GTZ ASEM coordinators and city officials to discuss the various indicators and collection of information for each basic service.


Preparation of ISIPs for Himachal cities
A team from ICLEI – SA visited the 3 cities of Dharamshala, Palampur, and Shimla in May 2010 to discuss the preparation of Information Systems Improvement Plans (ISIPs) for each of the cities.

The ICLEI – SA team met with the core teams from each city and discussed the issues which could be included in the information systems improvement plans for the Ministry as part of the Service Level Benchmarking programme. The main issues identified for the Himachal cities included among others:

  • Comprehensive baseline household level survey to generate baseline information on all four basic services under the SLB programme, ie, water supply, sewerage, solid waste management and storm water drainage.
  • Metering of household connections to generate information on amount of water consumed and GSM based information on household meters and spot billing
  • Construction of weighbridge to measure the amount of waste disposed off by the corporations
  • Computerization of complaint management system
  • Study on water reuse potential and waste characterization


The draft of the Information System Improvement Plans have been prepared by ICLEI – SA and submitted to the cities for their review and comments, after which they shall be submitted to the MoUD by the cities.
Three Cities Submit ISIPs
The cities of Surat, Ooty and Tiruchirapalli have submitted their Information System Improvement Plans (ISIP) to the Ministry of Urban Development, Government of India. All three ISIPs have been shortlisted and the cities will be defending their proposals to the MoUD shortly. The preparation of the ISIPs for the other project cities is underway with the assistance of ICLEI SA. After approval of their ISIPs by the MoUD, the cities will become eligible for further funding under the Service Level Benckmarking programme.
Results Workshop on Service Level Benchmarking
A two day workshop was organized by the Ministry of Urban Development, Govt. of India and Water and Sanitation Program – South Asia on the 14-15 of December 2009 to present the results of Phase I of the Service Level Benchmarking project. Dr. M. Ramachandran, Secretary, Ministry of Urban Development inaugurated the workshop emphasising that the Government should support the states and the cities that adopt the Service Level Benchmarking framework and move towards greater accountability to people by regular disclosure of service levels.

Mr. A K Mehta, Jt. Secretary, MoUD, opened the workshop with a general review of the results of Phase I of the Service Level Benchmarking project giving an overview of the general status of basic urban services in the cities of India. The SLB Pilot Initiative was explained in detail by the WSP Technical Experts who had designed the questionnaires for collection of information on the basic services in the city. 

The municipal bodies of Chas, Shimla, Dharamshala, Palampur, Surat, Tiruchirappali, Udhagamandalam and Imphal who are being supported in this initiative of Service Level Benchmarking presented their data on their basic services in the workshop, along with other pilot cities. The cities acknowledged the need and utility of the benchmarking exercise and also outlined their plans to take actions based on the information collected.

On the second day, presentations were made on the Information Systems Improvement Plans (ISIPs) and Performance Improvement Plans (PIPs) for the city representatives to get an idea of the basis on which they can formulate their own ISIPs and PIPs. The Surat Municipal Corporation presented their water quality testing practice as one of the best practice initiatives.

Benchmarking initiatives in Pakistan, Bangladesh & Philippines including horizontal learning through utility networks such as IBNET and the PEARL Initiative of National Institute of Urban Affairs was also discussed through presentations in the workshop.
ICLEI South Asia Visit to Imphal, October 2009

A team from ICLEI South Asia visited the city of Imphal regarding the Service Level Benchmarking Project of the Ministry of Urban Development. During the visit, meetings were held with the State Nodal Officer Mr. Nepram Gitkumar, the Executive Officer Mr. W. Bhaktaraj Singh, as well as officials from the PHE Department and the Municipal Council to collect the information on the basis of the questionnaires prepared by the Ministry of Urban Development, GOI.

A half day meeting was organized in Imphal on 31st October 2009 to discuss the service level benchmarking project with representatives from Imphal Municipal Council. The meeting was held for a small group of about 15 participants including the President of the Municipal Council, the Executive Officer as well as representatives from the Municipal Council. Mr. Mainak Hazra, technical expert from Water and Sanitation Program, the World Bank also attended the event along with representatives from ICLEI South Asia. 

Mr. Ashish Rao Ghorpade, from ICLEI South Asia, gave an initial background about the study. He mentioned the importance of the pilot for the MoUD and the value of the exercise over a longer time. He presented the overall framework and the idea behind carrying out this exercise and went over the various stages of the overall exercise and its benefits. 

Each questionnaire on water supply, sewerage, drainage and SWM was discussed in detail to clarify the perceptions of the city representatives.
ICLEI South Asia Visit to Cities in Himachal Pradesh, October 2009

A week long tour was made to the cities of Shimla, Palampur and Dharamshala in the last week of October 2009 regarding the service level benchmarking project of the Ministry of Urban Development.

During the visit, representatives from ICLEI South Asia met with all the core team members for each city responsible for the benchmarking activity to collect and collate information to be filled in the service level benchmarking questionnaires shared with the city beforehand.

The first visit was made to Shimla, where discussions were held with Dr. Sonam Negi and Mr. D P Singh regarding the solid waste management data and with Mr. Mukesh Hira for water supply and sewerage data. During the visit to Dharamshala, meetings were held with the Municipal Engineer, Mr. J S Rana and officers from the Irrigation and Public Health Departments, apart from the President and Executive Officer of the Municipal Council for data collection and verification. At Palampur, discussions were made with the Executive Officer, Mr. Mahesh Sharma to collect and verify the data for benchmarking.

This data is to be submitted to the Ministry of Urban Development for further discussion.
Service Level Benchmarking Meeting in Shimla, 15 October, 2009

A one day meeting was organized in Shimla on 15 October 2009 at the Urban Development Department to discuss the service level benchmarking project in Himachal cities. The meeting was held for a small focused group of about 20 participants including the Municipal Commissioner of Shimla, the president of Dharamshala Municipal Council and the Executive Officer of Palampur Municipal Council, representatives from the Minstry of Urban Development, GOI, technical experts from Water and Sanitation Program, the World Bank and representatives from ICLEI South Asia. 

Shri Rajneesh Kumar, Honourable Director, Urban Development Department chaired the meeting. Mr. Sanjeev Ranjan. Coordinator, SLB exercise for MoUD gave an initial background about the study. He mentioned the importance of the pilot for the MoUD and the value of the exercise over the longer time. Ms. Bedoshruti Sadhukhan from ICLEI South Asia presented the overall framework and the idea behind carrying out this exercise, she went over the various stages of the overall exercise and its benefits and highlighted in particular the current stage (data collation) and its time frame to the participants. The possible benefits for the participating cities and the difference of this exercise from previous exercises carried out earlier was highlighted in the meeting.

Mr. Anand Jalakam, technical expert from WSP, went over each indicator listed in the four areas- Water Supply, Sewerage, Drainage and SWM in a cursory manner by asking questions of the city representatives about their perceptions and how they have filled in the relevant responses in the questionnaires. The session involved city representatives sharing specific conditions at the city level (Himachal cities only connect night soil lines to sewers, hill towns have few incidences of water logging, since water resources are scarce there is a need to include the rainwater reuse/capturing-harvesting system as an indicator etc.).

It was agreed that the consultants’ team should provide full support in carrying out the exercise although the exercise needs to be owned by the three city core teams since it is their project. A time frame for next steps in the project and the city visits to be made by the consultants were decided during the meeting. The consultants, WSP consultant and MoUD coordinator met with representatives of each city and thanked them for their inputs and exchanged contact details.
First City Visits under Service Level Benchmarking project of Ministry of Urban Development, GoI
Ooty :
On August 12, 2009, a team from ICLEI SA visited the Udhagamanadalam Municipality regarding the Service Level Benchmarking Project of Ministry of Urban Development, Government of India.

Meetings were held with senior officials from the Udhagamanadalam Municipality, including Mrs. Girija, Commissioner, Mr. Rama Moorthy, Municipal Engineer, Dr.K.Poonkodi, Medical Health Officer, Mr.M.L.Sivaraman, Assistant Engineer as well as other staff including sanitary inspectors.

Tiruchirapalli :
The team visited the Tiruchirapalli Municipal Corporation on August 13-14, 2009 under the same project. At Tiruchirapalli as well meetings were held with senior officials including Mr. T.T.Balsamy, Commissioner, Mr. R.Chandran, Executive Engineer, Mr. Chandrasekaran, Asst. Executive Engineer - Electrical.
Details 
Service Level Benchmarking Workshop at Surat
A technical workshop on Service Level Benchmarks (SLB) was organised by the Surat Municipal Corporation (SMC) on 21st August 2009 at the corporation premises. The workshop was attended by Hon. Mayor of Surat Mr. Ranjit Gilitwala, Municipal Commissioner Ms. S. Aparna, Chairpersons of Health, Water and Standing Committees, engineers and technical staff of SMC as well as experts from Water and Sanitation Program on water and solid waste, representatives of ICLEI SA and members from civil society, including organizations and institutions such as SCET, SVNIT, etc., were present at the workshop. There were almost 50 participants in the workshop.


The workshop commenced with a welcome address by Shri Kirit Suvarnakar. The Commissioner Ms. S. Aparna emphasized on the need of SLB project to bring about operational efficiency, financial efficiency, sustainability, citizen satisfaction and organizational and civic pride in municipal activities and services. Mr. Ranjit Gilitwala, Mayor, spoke on the need of personal benchmarking to achieve the goals the corporation officials have set up for themselves, which would satisfy the citizens.


In the technical session, a detailed presentation was made by Mr. K. H. Khatwani, focusing on the present status of service delivery of SMC and their expectations from the SLB Project. The SLB Project was introduced to the SMC in a presentation by ICLEI SA. After this, Mr. Anand Jalakam and Mr. Mainak Hazra gave presentations on the service level benchmarking of water supply and solid waste management.


After the technical session, the forum was opened for discussion between the officials from SMC and the technical experts. There was active discussions among the participants and it was decided that SMC will be assisted by ICLEI SA to fill in the SLB questionnaires. The vote of thanks was delivered by Mr. Jatin Shah.


A focused group discussion was also held with the Core Team of SMC and the technical experts to discuss issues regarding the SLB questionnaires in detail.
First City Visits under Service Level Benchmarking project of MoUD
Meeting at Ooty:

On 12th August, 2009, a team from ICLEI SA visited the Udhagamanadalam Municipality regarding the Service Level Benchmarking Project of Ministry of Urban Development, Government of India.

Meetings were held with senior officials from the Udhagamanadalam Municipality, including Mrs. Girija, Commissioner, Mr. Rama Moorthy, Municipal Engineer, Dr.K.Poonkodi, Medical Health Officer, Mr.M.L.Sivaraman, Assistant Engineer as well as other staff including sanitary inspectors.

ICLEI SA team made a presentation on the SLB questionnaire and guidelines to the Municipality on filling the information. There was a very positive response from the municipality regarding the benchmarking exercise and assured the ICLEI team of their cooperation. The municipality was hopeful that the exercise would yield information that can be used for further planning and development of Ooty. The ICLEI SA team communicated to all the officials of the Municiaplity that this information will be used for planning future fund allocation and infrastructure projects for the Municipality and hence the onus of providing valid, true and verifiable information rests with the Municipality.

The preliminary information from the municipality has been provided to ICLEI SA, which will be analysed, verified and validated by ICLEI SA.

Meeting at Tiruchirapalli

On the 13th and 14th August, 2009, a team from ICLEI SA visited the Tiruchirapalli Municipal Corporation regarding the service level benchmarking project under Ministry of Urban Development. Senior Municipal officials including, Mr.T.T.Balsamy, Commissioner, Mr. R.Chandran, Executive Engineer, Mr. Chandrasekaran, Asst. Executive Engineer - Electrical were present for the meeting on the first day and on the second day, Mr.T.T.Balsamy, Commissioner, Mr. S. Raja Mohammed, City Engineer, Mr. R.Chandran, Executive Engineer, Mr. Arunachalam, Executive Engineer, Mr. S.Chockalingam, Asst. Commissioner, Accounts, Mr. Mohana Sundaram, Asst. Commissioner , Mr. V.Natarajan, Asst. Commissioner, Mr. Manoji, Asst. Commissioner, Personnel, Tmt. Jegadeeswari, AC Revenue / AC Accounts , Mr. Chandrasekaran, Asst. Executive Engineer , Mr. Nagesh, Asst. Executive Engineer, Thiru. S. Amuthavalli, Asst. Executive Engineer, Tmt.. Balagurunathan, Asst. Executive Engineer, Mr. Kannan, Asst. Executive Engineer, Mr. Kumaresan, Asst. Executive Engineer, Mr. Balagangatharan, Asst. Executive Engineer, Mr. Cheran, Municipal Health Officer, Mr. Muthusamy, PRO, were present.

The Commissioner expressed his enthusiasm and commitment to executing this study in time and extended all help required in gathering the relevant data.

During the second day’s meeting, the Commissioner and his staff of about 20 engineers and other concerned officials were present in the meeting. During the meeting, there was an active interaction among the municipality officials and the ICLEI SA team regarding the questionnaire and the guidelines to the city corporations from MoUD. The corporation has agreed to provide all information required for the exercise. 
Visit to Chas Municipality for Service Level Benchmarking
A visit to the Chas municipality and Bokaro steel city was conducted by the representatives of GTZ and ICLEI-SA representatives in the first week of June, 2009. The team met with various officials of the Government of Jharkhand, Collector of Bokaro district and officials of the Chas municipality.


During the meetings, the team discussed the SLB Project of Ministry of Urban Development and the information sought from the Municipality was also discussed in detail. Mr. Gajanand Ram, the State Nodal Officer for Jharkhand and Mr. Jugnu Minz, Special Officer of Chas municipality, extended their cooperation to the project.


The team also met with the collector of Bokaro Mr. Saytendra Singh who suggested that the SLB project should consider the entire combined area of Chas municipality and Bokaro steel city together. The Chas municipality is grossly understaffed and very low on resources. In spite of this, the officials extended their support and cooperation and agreed to fill in the details of the SLB Questionnaire prepared by the MoUD for the cities.


A second visit to the Chas Municipality and Bokaro Steel City was conducted in the last week of August 2009 for verification and validation of the data provided by the Municipality. Detailed discussions with the Municipal officials were held to discuss all the aspects of the questionnaire.
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